From: route@monster.com
Sent: Thursday,
November 3, 2016 8:48 AM
To: hg@apeironinc.com
Subject: Please
review this candidate for: Application Systems Analyst
This resume has been forwarded to
you at the request of Monster User xapeix03
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Mark Fetterhoff
Senior Systems/Network Admin Microsoft Certified with
additional certifications in networking and security. 18 years of enterprise
experience in a wide variety of work environments, both stateside and abroad,
with active top secret level clearance; fluent in Microsoft server, and
network administration, Active Directory / Domain administration, user and
desktop PC support, troubleshooting, systems analysis, configuration
management, solutions provision, and IT management.
(404) 358-4214
Mark Fetterhoff
mfetterhoff@msn.com Professional
Experience IT/Comms Engineer
Sept 2014 – Present FEDITC / USAF Civil Engineering Center § Working within the US Air Force Civil Engineer Center
(AFCEC) AMRS Program; Provide COMs Engineering support, consultation, and/or
advice, to Program Managers and field personnel of the 'Advanced Meter
Reading Systems'(AMRS) program group. § Design, plan, configure, maintain, serial network
wireless, IP network wireless, IP wired networks, using federally approved
routers, switches, and network infrastructure components. § Travel to Air Force bases and perform/record detailed
field observations of operational procedures, and perform site surveys of
AMRS systems currently in place at bases throughout the United States. § Prepare 'As-Found' reports of the AMRS system devices,
network components, and device/component configurations. Present detailed
reports to Program Managers and make recommendations for security and
performance improvements to the systems. § Working within the DICAP/DOD process, assist in program
expansion by traveling to, and performing, detailed site surveys for
designing and planning of new AMRS systems at Air Force Bases wherein
advanced IP capable metering systems do not yet exist. Desktop Engineer May 2014
– August 2014 WiPro Ltd. / Catholic Health Initiative § As a member of the ‘Windows 7 team’, assist with mass
client OS migration from Windows XP. § Analyze and solve technical problems in the migrated
desktop environment. § Remediate SCCM Client issues. § Perform end user data migration, software installations,
and service restorations. § Provide remote user system support and administration. § Active Directory administration. Federal Building IT
Specialist
November 2011 – January 2013 Comtech LLC. / GSA PBS- Office of the CIO –
Building and Energy Group Federal Smart Buildings Initiative Project
– US Southeast Region § Integration of building automation control systems and
advanced energy metering devices into dedicated government IP networks. § Provide IT support and guidance to building automation
controls vendors, and O&M building maintenance contractors with
integrating and joining serial based automation protocol networks (i.e.
Modbus, LonTalk, Backnet, etc) , to IP capable network devices. § Work with vendors and/or contractors in troubleshooting
building automation servers, and automation applications. § Intermediation of GSA/Vendor and O&M technical, needs,
and requirements. § Work with GSA ‘Smart Buildings’ group in auditing federal
buildings throughout the southeast US. § Determine upgrades required to integrate antiquated
building automation systems onto TCP/IP networks. § Design IP networks for older facilities, recommend
upgrades, and Co-design serial to IP networks with GSA ‘Smart Buildings
Group’. Computer Systems
Administrator
August 2010 – August 2011 Triple Canopy, Inc. / US State Department US Embassy-Baghdad, Iraq § Installation and administration of server hardware and
software, to include Active Directory Domain Controllers, File Servers,
Patch/Update servers, Print Servers, System Imaging Server, End-Point
Protection Server, Back-up Server and RAID arrays, and Tape backup Devices. § Maintenance of BESF Wireless WAN throughout the
International Zone, including replacement of damaged Wireless Access Points
and Bridges. § Maintenance of network access switches, and distribution
switches. Administration and documentation of switch configuration, including
MAC access control lists (ACLs), Switchport security, vlans, etc. § Maintenance of configuration management documentation and
network topology documentation. § Computer Systems Imaging § End-user PC and application support. § Developed MS-Access Databases for personnel tracking, IT
Inventory, and monthly subscriber accounts and usage records of
'recreational' Internet Service subscriptions. Also, government
Property/Asset tracking. Project IT Manager / Systems Administrator
December 2005 – June 2009 Parsons Corporation / US Army Corps of
Engineers § Serve as a principal technical authority with the
responsibility of ensuring cost effective, advanced technical management of
project computing environment LAN/WAN, user applications, and desktop
support. § Oversight and administration of country-wide project IT
infrastructure, including the intermediation of subcontracted
IT/communications services, e.g., Satellite-based voice and data infrastructure
contracts, Vehicle Transponder services, cell phones, satellite phones,
HF/VHF repair accounts, task orders, change of service, etc. § Develop and enforce network policies and procedures to
facilitate network security, and availability. § Prepare and present analyses and briefings to senior
management. § Oversee the needs and efforts of country-wide IT
personnel. Initiate team discussions in solutions development, and/or provide
technical guidance inline with changing project needs, and client requirements.
Provide and discuss performance reviews, individual task assignments, and
counseling when needed. § Configuration management, maintenance and administration
of all project servers, data storage arrays, and data back-ups. Some local
support of NIPRNet Client PCs. Accomplishments § Hardened network security by creating Vlans (Cisco IOS) as
well as implementing and managing ‘Access Control Lists’ (ACLs). § Proposed and received client approval of funding for
erecting of 2 ea. 180 foot VHF broadcasting/repeating towers outside Tikrit
(mid-country), to improve and extend VHF radio communications in the region.
(vital to convoy security) § Proposed and received client approval of funding for GPS
vehicle movement tracking system, and construction of project’s security
tracking and communications command center in Baghdad. § Build-out and configuration of project’s security tracking
and communications command center in Baghdad. Installation of HF/VHF radios
and GPS vehicle movement trackers in all vehicles assigned for convoy use. § Reconstructed damaged property database, restored
credibility of record keeping by adding restrictive field criteria and
uniform property descriptions. Compiled erroneous entries resolving $1.2
million in government property listed as missing. § Researched and implemented Warehouse Inventory tracking
system, eliminating use of previous MS-Access database, and adding greatly
enhanced functionality and accuracy, i.e. wireless connected scan guns tied
to the central database, calculation of burn rates, automatic ordering,
secure web access, etc. § Provided an annual reoccurring cost savings to the Project
in the amount of $156k per year, after procedural changes and system
optimizations facilitated similar quality of service at decreased
subscription levels for 35 satellite systems across Iraq. § Reduced bandwidth consumption by 35% and increased network
security utilizing domain level group policies to block frivolous
applications which facilitated bandwidth abuse. § Increased network performance by 25% after initiating QoS
improvements to all network switch configurations. § Developed and maintained multiple server based MS-Access databases
for project use. § Developed and maintained project’s intranet web site. § Mentored inventory employee to support-level proficiency
and elevated him to the IT team after one year. IT/Communications Specialist
June 2004 – December 2005 Parsons Corporation / US Army Corps of
Engineers § Performed site survey of remote, captured ammunition
storage facility in Iraq. § Planned and implemented overall construction of the site’s
voice and data network, including cabling, Cisco switches, servers, PCs,
printers and IP phones. § Created and maintained Cisco MAC Access Control Lists.
(ACLs) § Brought site online via 2.4 meter KU-band Satellite
uplink. § Worked with service provider to integrate site into the
project’s network infrastructure. § Working remotely, completed assignment of consolidating 6
similar isolated sites into a Windows 2003 domain model, and implemented
Microsoft Active Directory, DNS, DHCP, and Distributed File System. § Provided PDA access to centralized ammunition inventory
database in Baghdad. § Programmed and maintained VHF handset radios, and VHF
repeaters. § Provided all user desktop support, application support and
network support. § Provided computer and application support to staff and
site residents. § Completed security training for quick armed response and
site readiness defense plan. § PROMOTED
to Project IT Manager in December 2005 Computer Systems Analyst
June
2002 – June 2004 Parsons Corporation / Federal Aviation
Administration § Planned and implemented overall construction of the office
network, including cabling, switches, servers, PCs, and printers. § Integrated Parsons office network into the FAA
infrastructure. § Migrated Parsons staff from MS-Outlook mail client to
Lotus Notes Mail client. § Established forwarding of Parsons staff email to FAA email
aliases. § Worked with FAA messaging team providing Lotus email
support to Parsons staff. § Provided ongoing user desktop and network IT support of
regional project offices. § Completed Training course in Microstation J CAD
application. § Assisted drafters in making corrections and changes to
design plans. IT
Manager
January 2000-November 2001 § Provided annual reoccurring cost savings in the amount of
$225K in replacing provider hosted telephony based remote access service
accounts with Outlook Web Access, and VPN access to file servers. § Improved network performance by enabling a WINS server and
eliminating unnecessary broadcast oriented protocols from all PC and server
protocol stacks. § Implemented DHCP service and discontinued use of Host
files. § Implemented Symantec Anti-virus server § Simplified desktop PC management utilizing Symantec Ghost
Imaging server, and AI Packager to maintain uniform corporate PC images. Operations Engineer § Provided user desktop support, server systems, and
application support. § Built and maintained dedicated Seagate Info Report system § Created VLANs for the testing of network products by the
development team. § Maintained Onyx Customer Care system § Administered SQL Database servers § Created and maintained company Intranet § Promoted
to Manager of Information Services Network
Administrator
April 1997-January
2000 Verio, Inc. § User Desktop and application support. PC repair, and
hardware/software upgrades. § Domain administration, i.e., user account management,
user, group, and machine policies, file access, shared printers, etc. § Server maintenance, and administration. § Oversight of network services and connectivity, i.e., WINS
and DHCP services, and connectivity to server based user applications.
(Peoplesoft, SQL, etc.) § Data back-up, and disaster recovery preparedness. § Assist ‘Data Center Co-location’ customers in
troubleshooting web server issues and connectivity problems. Certifications & Awards *Microsoft
Certified Professional (NT4 Server) *Microsoft
Certified Professional (NT4 Workstation) *Certified
CompTIA Security+ *Certified
CompTIA Network+ CE (2011) *PADI
Certified- Open Water Scuba Diver Education & Training Mount Sierra College – MCSE Instructor led
classes New Horizons: * Internetworking Cisco Devices – (Currently
reviewing subject matter for CCNA exam.) CompTIA self-paced course studies Onyx Customer Care Administration Fishbowl Inventory Page 1 |
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Languages: |
Languages |
Proficiency Level |
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English |
Fluent |
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Spanish |
Beginner |
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